Staff at Hayfield Manor Hotel in Cork will have to rethink how to deliver this five-star service in the era of Covid-19.
Ettenne Van Vrede, CEO, of the Hayfield Collection of hotels told the 'IrishbExaminer' that brightly coloured floor markings and staff wearing surgical masks won’t work.
The collection comprises Hayfield Manor in Cork and the Great Southern Killarney and the Killarney Royal in Co Kerry.
“I’ve got a sample of one of these perspex screens for the Great Southern, I put it up, and it just does not look right.”
A team has been set up within the three properties to work on reopening. A big part of this has been collaborating with other hotel managers in Ireland, as well as looking to other parts of Europe where most countries are ahead of Ireland in lifting their lockdowns.
“The customers want to see that we are doing our part to keep them and our employees safe. But they are coming for the experience of Hayfield Manor as well. I just can’t see someone at the front desk behind a screen wearing a face mask, with these yellow bright stickers on the ground.
“We are going to take that model and adapt it, but it still has to be in line with the HSE and WHO guidelines. So rather than screens, we could have a rope at the front desk, so there is still that two metre distance. Rather than wearing masks, we are talking about wearing face coverings. Just to make it a little more subtle.”
As for signs, Mr van Vrede says having them displayed on easels, with the Hayfield Manor logo, will work better.
Lower occupancy to keep in line with social distancing regulations is another big concern.
Mr van Vrede says their occupancy estimates for July and August are “quite conservative”.