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Dalata reveals 'Keep Safe' programme

 Online check-in, protocols governing the use of lifts and sealed rooms are among the changes facing guests at hotels once the Covid-19 restrictions are lifted.pmccann0519
Pat McCann, CEO of  Dalata Hotel Group, who has been outlining a vision of what a stay in one of its hotels will look like when they reopen.
 Speaking on RTÉ's Drivetime, he said he is worried that if hotels cannot open sooner rather than later, families will only have a five week window to take a break before school returns.
He added that reducing the two-metre social distancing rule to one metre would be a "game changer".
"Over the past few months, we have developed the Dalata Keep Safe Programme, which has involved the introduction of a wide range of protocols and systems that will ensure as much as possible our guests will have an enjoyable and safe visit to all our hotels," he said.
 "We have been testing these protocols and systems in our hotels with great success. While we would love to be able to keep things as normal as possible in our hotels, however, we will have to make some changes to the way we operate."
 The experience will be begin with guests having the option of checking in online before they arrive at a hotel.


This means they will only have to collect their bedroom key from the screened reception area, although it will also be possible to check-in in person on arrival.
Guests will then walk through the open areas of the hotel, which will be cleaned continuously each day, Mr McCann said.
In order to get to their room, guests will have a choice of using the lift or the stairs. For those that use the lifts, strict protocols will be displayed on each floor.
Once at the bedroom, the door should have a seal on it indicating it has been cleaned, which will break when the guest goes inside.
Cleaning of bedrooms will involve the sanitisation of key touchpoints as well as the use of a special fogging device that kills viruses and other air and surface contaminants, Mr McCann said.
For guests who wish to eat, it will be possible to order food and beverage to bedrooms, or eat in the main restaurant, although protocols will be in place governing such public interactions.
Hand sanitisers will be in plentiful supply around the hotels, the CEO said, and employees will be provided with face masks.
Public areas of the hotels will be marked to ensure social distancing takes place, the CEO said.
At the end of the stay, guests will also be able to check-out online, in order to minimise interaction with staff.
Mr McCann said the health and safety protocols have been accredited by global leaders in health and safety.
"Above all, we want you as our guest, whether you are on business or leisure to have a relaxed enjoyable stay with us," Mr McCann wrote in a message.
Dalata, the largest hotel operator in Ireland, temporarily laid off 3,500 staff when it closed the doors of its hotels in Ireland and the UK in March.
"This is the first time in my fifty-year career that I have had to close hotels and lay off such numbers of wonderful people and it was the most difficult thing I have ever had to do," Mr McCann said.
He also called for hotels to be allowed to reopen on the first of July instead of 20 July.



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