The Hilton Garden Inn Custom House hotel has re-opened to the public, having become the first Irish hotel to receive the ‘Safe to Trade’ hospitality industry accreditation,
launched in direct response to the Coronavirus pandemic.
Located on Dublin’s Custom House Quay, the hotel is managed by Amaris Hospitality and is the first of the Group’s 30 hotels across the UK and Ireland to reopen to the public, following a significant investment of €600,000 in measures to safeguard the health and well-being of employees and guests across its portfolio.
Ahead of re-opening, Amaris Hospitality has undertaken an extensive training programme with employees and has made significant changes to its hotel operations in all areas as well as the provision of PPE equipment and rigorous cleaning regimes through Hilton’s CleanStay programme which has been designed to deliver an industry-defining standard of cleanliness and disinfection to Hilton properties.
Spearheaded by a board of leading hospitality experts, the ‘Safe to Trade’ scheme, was developed and launched by Shield Safety Group and is open to businesses in the UK and Ireland. It covers all aspects of hotel, restaurant and pub operations including front and back of house, customer management and adherence to all COVID-19 Government public health guidelines. Following an extensive remote and physical audit of the premises as well as an assessment of various performance metrics, the business was awarded the accreditation on Friday, June 26th.
As with a number of other hotels in the Group’s portfolio, the hotel continued to provide accommodation and services to key workers during the height of the COVID-19 pandemic in Ireland, with occupancy rates at around 30% in the period. Additionally, the hotel provided rooms to various workers in Dublin to support their accommodation needs during this time.
The hotel has already witnessed an increase in demand from clients and is expecting to be operating at above 50% capacity in the hotel in the immediate future, with employees returning in line with the scale of operations.