Register for CATEX
Registration for CATEX is now open.
The major national catering exhibition will be held at the...

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CATEX will 'Test the Best'
As one of the first trade events to open its doors, CATEX, owned by the Irish Foodservice Suppliers ...

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CATEX plans November return
Following 523 days of forced closure for exhibition and trade fair organisers, CATEX – Ireland’s lar...

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Tourism Needs Sustainable Step Change
 The long-term viability of the tourism industry necessitates a step change, says NUI Galway ac...

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Register for CATEX
CATEX will 'Test the Best'
CATEX plans November return
Tourism Needs Sustainable Step Change


Third Level Courses for Hospitality Workers

A new suite of third-level education programmes has been launched to encourage the retention and recruitment of talent for the tourism and hospitality sector. Recent researcheaducartion FI from Fáilte Ireland indicates that almost 1 in 4 staff employed this summer are expected to be new to the tourism industry therefore a focus on training and upskilling is central to these practical new online education programmes.  

 The new online education programmes will provide tourism and hospitality employees with access to third-level qualifications to upskill them and help advance their career in the sector.
 Prior to COVID-19, the hospitality and tourism industry employed over 260,000 people in Ireland making it one of the largest employers and the industry with the greatest regional spread of economic activity. As tourism and hospitality was severely impacted by the pandemic, thousands of skilled workers were forced to seek employment in other sectors.


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'Skills to Advance' helps Hospitality meet Challenges

Pictured at the launch of the'Skills to Advance' programme are (from left) Andrew Brownlee (ceo, Solas), Simon Harris, Minister for Higher and Further Education, Elaina Fitzgerald, president, IHF, Niall Collins (Minister of State for Further Education) and Tim Fenn, ceo, IHF). 

Click here for more details

Skills to Advance is a policy initiative aimed at enhancing the skills of people in employment. Developed in 2018 by SOLAS (The Further Education and Training Authority) and the Department of Education and Skills, it has since been rolled out with the Education and Training Boards (ETBs) around the country. 
Skill to Advance provides upskilling and reskilling opportunities, anticipating and responding to skill needs. It particularly targets those facing changes in their work due to technology advances, changing work practices and market diversification. 
A key feature of Skills to Advance is its focus on sectors experiencing disruption or those with emerging opportunities. A current example of this is Developing Leaders for Hospitality and Tourism. Driven by the critical challenges now facing the industry, and in order to boost the retention and career progression of key talent, two new training programmes have been developed by SOLAS and the ETBs in collaboration with the Irish Hotels Federation, Failte Ireland, and Regional Skills Fora. 


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IFSA/Chef Network Operating Guidelines

Representing over 200 member companies, IFSA (the Irish Foodservice Suppliers Alliance) and Chef Network, with its 3,500 strong membership, have combined their efforts to IFSA Chef Network image 002launch the IFSA and Chef Network Catering Business Covid-19 Operating Guidelines and Procedures document. 

 Drafted by an IFSA/Chef Network working group, with the assistance of The Food Safety Company, the comprehensive document has been created based on the best available national and international guidance. Its purpose is to deliver information on industry guidelines and protocols which may allow and help foodservice outlets to resume business.
   “Shutting down our economy came as a huge shock to all businesses, but it’s become apparent that restarting our economy and preparing businesses for the ‘living with Covid’ phase is an even greater task that will take much consideration and planning,” adds Patrick Clement, IFSA Chair.
 The aim of the document is to help, support and advise foodservice business operators on how best to plan for the re-opening of their business.  Patrick Clement continues: 
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Brand Building with Video

Video is a powerful communications tool, but hotels need to have a clear reason for posting videos on social media, a hospitality industry marketing and communications specialist has said.
Film-maker, producer and videographer Greg Manahan told Micheline Corr of The Firm, that some videos featuring animals in hotel lobbies and employees cycling indoors, did not convey a positive brand image for the hotels that posted them.
He was this week’s guest on The Firm Optimist discussion series.
‘Before a hotel posts a video, management need to have a mission objective for doing so. It must reinforce the core brand message of how the customer views the hotel’, he said.
Hotels, he said, are complex products from a brand perspective and hoteliers need to be careful about the messages they convey’.
Covid 19, he said, will change how consumers see hotels, with brand perceptions in the future likely to put more emphasis on safety and hygiene’.
‘But guests will also want a great hotel experience and the challenge for hoteliers is to balance these attributes in their offering’.
The local environment is also a key to the brand proposition of many hotels’, he said. ‘Hotels need to work with their local community, their town, village or high street to offer a complete experience- just as Killarney and Westport have done so successfully’.
He urged participants in Zoom meetings to learn the basics of good presentation, including camera position, (focus on the eyes’),  lighting (‘in front of the participant and behind the camera’) and sound (‘buy a microphone’)
His three pieces of advice to hospitality businesses are to offer reassurance to customers and staff that they will be safe and comfortable, offer high speed broadband and commission high quality video which uses a story to convey the new brand proposition.
Watch the full interview on:

Fáilte Ireland Business Hub supports industry

In response to COVID-19, Fáilte Ireland has created a new online support hub for tourism businesses, including practical webinars and advice guides on key areas such as Businpkelly1118ess Liquidity, HR and Temporary Closures, as well as information on how to access Government supports and funding.

 The National Tourism Development Authority is speaking to hundreds of tourism businesses across the country about the supports and advice they most urgently need. This suite of tailored business supports has been developed following this consultation and will continue to develop as the COVID-19 crisis evolves says Paul Kelly, CEO of Fáilte Ireland:
“The situation is changing by the day and so will Fáilte Ireland’s Business Supports so they meet the immediate and urgent needs of tourism and hospitality businesses. Fáilte Ireland is focusing its resources on the challenges and issues here and now but also importantly looking at rebuilding the tourism industry and the vital contributions it makes to Irish society.”
 For more information on the supports available, please see


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